June 29, 2017

Thank you for your Loyalty

To the General Manager,

We wanted to express our sincere appreciation for the wonderful experience that we had staying a week at your lovely resort.  Your staff are amazing and we could nominate so many for special mention for outstanding customer service and for really caring that our time at the Resort was truly memorable. The staff in the restaurant did an outstanding job. The service was always friendly and efficient, the meals were exceptional. We tried almost all aspects of the food and many beverages that your team provided, during our stay, from the full al-la-carte experience as well as buffet at Nouveau, the Aqua Lounge Bar and the odd pizza from Grabit & Go.  Every time a winning result.

However, there are a few people who stood out even above the high calibre and we wanted to specifically acknowledge and thank them for making our stay such a rewarding experience.

Without a doubt, Taschi at reception is a star!  She not only made us feel so special upon arrival las Wednesday, by providing us with a most unexpected upgrade but also shared her local knowledge with us, about the area which proved so invaluable in so many little ways.  I can also add to the reception list, Tara, who accommodated us with a late check out as we had a late flight departing from your lovely part of the world yesterday.

A mention of gratitude also goes to your recreation team at the lagoon activities centre.  Sammy, particularly, is a larger than life character who made it so much fun to participate in some of the water sport activities such as sailing, paddle-boarding and kayaking, some for our very first time.  

Without a shadow of a doubt, we will be back (many times) for sure and have already told so many others since returning yesterday, about our delight with the hospitality, service and the facilities at your sensational resort. We have been Accor members for over 10 years now and have greatly valued the way Accor and Novotel continue to create such great memories for us.  Well done!

Leo & Bettina Krikmann